Showing posts from January, 2015

How can cloud and SaaS assist ITSM implementation (part 1)

ITSM (“Information Technology Service Management”) is generally defined as the shift from managing the technology stack inside an I.T. Department (or in the enterprise, in general) to addressing real-life business issues that generally come down to Customer Service. In other words, according to ITSM methodologies, I.T. must no longer focus on managing the technology; instead it must set its goals towards aligning with the rest of the business and be an equal player in the effort (design, contribute) towards generating value-added services both for the business users and directly for the customers.